Details to share before dispatch
Apartment garages, commercial corridors, and busy curbs may limit where a rollback can work. Provide the garage level, posted clearance, travel direction, and an approved staging point. Have these details ready: Street direction and nearest cross street; Garage height and ramp; Property-approved truck position; Destination unloading space.
Confirm the complete request
Standard tows start at $125. Availability, equipment, timing, and the complete price depend on the vehicle, pickup access, destination, and service conditions. Confirm every detail by phone before dispatch.
Find workable urban space
Apartments, garages, shopping properties, and busy streets may leave little room for a truck. State the entrance, level, posted clearance, ramp direction, and an approved loading area away from traffic.
Add direction and cross street
For Biscayne Boulevard, NE 125th Street, NW 7th Avenue, and I-95 approaches, include travel direction and the nearest cross street or landmark. A pin alone can place the truck on the wrong side.
- Exact entrance and vehicle position
- Surface, slope, height, and turning room
- Keys, steering, wheels, and visible damage
- Authorized destination and receiving hours
Prepare the destination gate
Confirm that the receiving facility is open and that its service entrance has space to unload. Ask about after-hours keys before authorizing the trip.